Terms of Use - Amma
Terms of Use
Amma – The Virtual Pharmacist Assistant
Version
1.0 and higher | Effective Date: 1st May 2025
1. ELIGIBILITY AND ACCESS
1.1.
The Service is intended for use by individuals aged eighteen (18) years and
above. Use by minors is permissible only under the direct supervision of a
parent or legal guardian who consents to be bound by these Terms on their
behalf.
1.2.
The User represents and warrants that they possess the legal capacity to enter
into this agreement and are not barred under any applicable laws from using the
Service.
2. NATURE AND SCOPE OF SERVICE
2.1.
Amma is a digital health tool powered by artificial intelligence designed to
provide general information regarding pharmaceutical products, health
education, and medication-related guidance. It shall not, and does not purport
to:
- Provide a medical diagnosis;
- Substitute a consultation with a licensed
medical practitioner;
- Offer emergency medical care or
intervention.
2.2.
The User acknowledges that Amma’s outputs are generated based on programmed
algorithms and public or vetted medical content and do not constitute
professional healthcare advice.
3. RESTRICTIONS ON USE
3.1.
The User shall not:
a. Use the Service in contravention of any
applicable law, regulation, or directive;
b. Rely solely on the Service for
decision-making concerning the diagnosis or treatment of any illness;
c. Input or disseminate unlawful, defamatory,
abusive, or misleading content through the Service;
d. Attempt to reverse engineer, tamper with,
disable, or disrupt the Service or its associated infrastructure;
e. Use the Service for any commercial
exploitation or resale.
3.2.
Aide Chemists reserves the right to restrict or terminate the User’s access to
the Service in the event of a breach of these Terms.
4. NO EMERGENCY SERVICES
4.1.
The Service does not provide emergency response or crisis intervention. In the
event of a medical emergency, the User is advised to contact the Ghana
Emergency Services by dialling 112 or presenting at the nearest hospital or
clinic.
5. PRIVACY AND DATA PROTECTION
5.1.
The collection and processing of personal data in connection with the use of
Amma shall be in accordance with the Data Protection Act, 2012 (Act 843) and
our published Privacy Policy, which is incorporated herein by reference.
5.2.
Aide Chemists does not collect personally identifiable information such as
names, contact details, or health records without explicit consent. We may,
however, collect anonymized interaction data for the sole purpose of service
improvement, audit, and compliance.
5.3.
Users retain the right to request deletion of data generated during use,
subject to applicable legal and operational constraints.
6. INTELLECTUAL PROPERTY
6.1.
All rights, title, and interest in and to the Service, including but not
limited to its design, algorithms, branding, prompts, textual content,
audio-visual materials, and underlying software, are the exclusive property of
Aide Chemists Limited or its licensors.
6.2.
Nothing contained herein shall be construed as granting the User any licence or
right to reproduce, modify, distribute, or commercially exploit any part of the
Service without the prior written consent of Aide Chemists.
7. DISCLAIMER OF WARRANTIES
7.1.
The Service is provided on an “as-is”, “as-available” basis without warranties
or representations of any kind, whether express or implied.
7.2.
Aide Chemists disclaims, to the fullest extent permissible by law, all
warranties including but not limited to implied warranties of merchantability,
fitness for a particular purpose, accuracy, reliability, or availability.
8. LIMITATION OF LIABILITY
8.1.
To the fullest extent permitted by law, Aide Chemists shall not be liable for
any direct, indirect, incidental, consequential, punitive, or special damages
arising out of or in connection with the use or misuse of the Service,
including without limitation:
a. Reliance on information generated by the
Service;
b. Any delay or failure in seeking proper
medical care;
c. Technical failures or interruptions in
Service availability;
d. Unauthorized access to data or
transmissions.
9. INDEMNITY
9.1.
The User agrees to indemnify, defend, and hold harmless Aide Chemists, its
officers, employees, agents, and affiliates from and against any and all
claims, demands, actions, liabilities, damages, losses, costs, and expenses
(including legal fees) arising out of or in connection with:
a. Breach of these Terms;
b. Misuse of the Service;
c. Violation of applicable laws or the rights
of any third party.
10. TERMINATION
10.1.
Aide Chemists reserves the right to suspend, restrict, or permanently terminate
a User’s access to the Service without prior notice, where such User is found
to be in material breach of these Terms.
11. MODIFICATION OF TERMS
11.1.
Aide Chemists may, at its sole discretion, amend these Terms from time to time.
Any such amendments shall become effective upon publication on our official
website, and continued use of the Service shall constitute acceptance of the
modified Terms.
12. GOVERNING LAW AND DISPUTE RESOLUTION
12.1.
These Terms shall be governed by and construed in accordance with the laws of
the Republic of Ghana.
12.2.
In the event of any dispute or claim arising out of or in connection with the
use of the Service, the parties shall first endeavour to resolve the matter
amicably through mediation under the auspices of the Ghana ADR Centre.
12.3.
Failing amicable resolution, either party may refer the dispute to the
appropriate court of competent jurisdiction in Ghana.
13. SEVERABILITY
13.1.
If any provision of these Terms is determined to be invalid, unlawful, or
unenforceable by a court of competent jurisdiction, such provision shall be
severed from the Terms, and the remaining provisions shall remain in full force
and effect.
14. ENTIRE AGREEMENT
14.1.
These Terms, together with the Privacy Policy and any other legal notices
published by Aide Chemists in connection with the Service, constitute the
entire agreement between the parties and supersede all prior agreements,
whether oral or written.
15. CONTACT INFORMATION
All
communications relating to these Terms or the Service should be directed to:
Aide
Chemists Limited
V194
Broccoli Street, Ashale Botwe, Accra, Ghana
Tel:
+233 50 144 8667
Email:
[email protected]
Website:
https://www.aidechemist.com